top of page

Shipping Policy

​

Order Processing

All orders are processed within 1 business days, excluding weekends and public holidays. Orders placed after 10:00 AM or on non-business days will be processed the following business day.

Please note: Processing times may vary slightly during promotional periods, holidays, or unforeseen circumstances.

 

Delivery Methods & Timeframes

We use trusted South African courier partners for nationwide delivery. Once dispatched, your order is typically delivered within:

  • 1-3 business days in major urban areas

  • Remote or outlying areas may require additional time 2-4 Business days

  • During peak periods, courier delays may occur which are beyond our control

Estimated delivery timeframes are not guaranteed. Delays caused by courier backlogs, strikes, severe weather, public holidays, or other unforeseen events do not qualify for refunds or compensation.

 

Delivery Address Accuracy

It is your responsibility to ensure that your shipping address, contact details, and delivery instructions are correct at checkout.

We are not responsible for orders lost, delayed, or returned due to:

  • Incorrect or incomplete address information

  • Inaccessibility of the delivery location

  • Failure to receive or collect the parcel

 

Parcel Handling and Risk

Once your order is collected by the courier, risk and responsibility transfer to you as the buyer. We are not liable for:

  • Courier delays or lost packages

  • Confiscation of items by customs, SAPS, or regulatory authorities

  • Damage in transit, tampering, or theft after the parcel has left our facility

  • Parcels marked as “delivered” by the courier but not received by the customer

If a parcel is seized or held by authorities for any reason, SlimGeniX assumes no responsibility, and no refunds or replacements will be issued.

 

Discreet Packaging

All products are shipped in plain, unbranded, discreet packaging for your privacy. There will be no visible mention of the product type or nature on the exterior of the package.

 

Returns Due to Delivery Failure

If a parcel is returned to us due to:

  • Repeated failed delivery attempts

  • Unclaimed packages at pickup points

  • Incorrect address provided

The customer will be responsible for any re-shipping fees or will receive a refund excluding shipping costs and a handling fee. Refunds or re-shipments are only processed once the returned parcel is received and inspected.

 

Legal Responsibility

Some of the products sold on our site may be subject to regulation or restriction. It is the customer's sole responsibility to:

  • Be aware of and comply with local laws before purchasing

  • Ensure the legality of receiving and possessing products ordered

  • Understand any importation risks within their area of residence

SlimGeniX will not be held responsible for any legal issues, seizure, or consequences that arise after dispatch.

 

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS (if applicable). Please allow up to 24 hours for the tracking link to become active after dispatch.

 

Final Disclaimer

By placing an order, you accept the risks associated with the shipping of your items. SlimGeniX will not be held liable for any direct, indirect, or consequential damages, including but not limited to:

  • Delay in delivery

  • Loss of parcel

  • Tampering or product damage during shipping

  • Seizure or confiscation by any authority

  • Inability to receive or locate your order once delivered

No compensation, refund, or replacement will be provided for issues that fall outside of our direct control once the parcel has been handed to the courier.

This Shipping Policy is subject to change without notice. Please review it before placing an order.

bottom of page